Privacy Policy

At INDOSABEST LTD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase Airtime, Data, Electricity Tokens, or Exam PINs through our platform. By using our services, you consent to the practices described in this policy.

1 Information We Collect

To provide our services effectively and comply with regulatory requirements, we collect the following types of information:

• Personal Identifiers: Your full name, email address, phone number, and physical address for account creation and service delivery.
• Government Identifiers: Bank Verification Number (BVN) and National Identification Number (NIN) for Know Your Customer (KYC) compliance as mandated by the Central Bank of Nigeria (CBN) and Nigerian Communications Commission (NCC).
• Transaction Data: Details of purchases including service type, amount, recipient phone/meter numbers, and transaction timestamps.
• Technical Data: IP address, device type, browser information, operating system, and access times used to enhance security and platform performance.
• Financial Information: Payment method details, wallet balance, and transaction history (card details are not stored; they are processed by certified payment gateways).

2 How We Use Your Information

We process your personal data for the following legitimate purposes:

• Service Delivery: Process and deliver your Data bundles, Airtime top-ups, or Electricity Tokens instantly to the correct recipient.
• Exam PIN Generation: Generate and display WAEC, NECO, and NABTEB PINs for educational purposes.
• Transaction Communication: Send transaction receipts, confirmations, and important service updates via email or SMS.
• Customer Support: Respond to your inquiries, resolve issues, and provide assistance with failed transactions.
• Legal Compliance: Meet regulatory obligations under the laws of the Federal Republic of Nigeria, including anti-money laundering (AML) requirements.
• Platform Improvement: Analyze usage patterns to enhance user experience, improve service reliability, and develop new features.
• Fraud Prevention: Monitor transactions for suspicious activity and protect users from unauthorized access.

3 Data Sharing & Third Parties

We do not sell your personal data. However, we share necessary information with trusted third parties under strict confidentiality agreements:

• Payment Processors: Secure payment gateways (such as Paystack, Flutterwave) to process your transactions safely. These providers comply with PCI-DSS standards.
• Service Providers: Telecommunication companies (MTN, Airtel, Glo, 9mobile), Electricity Distribution Companies (DisCos), and Examination Bodies (WAEC, NECO) to fulfill your orders.
• Technology Partners: Cloud hosting services and SMS/email delivery platforms that help us operate our infrastructure.
• Law Enforcement & Regulatory Bodies: When required by Nigerian law, court order, or to comply with legitimate regulatory requests from authorities such as EFCC, ICPC, or CBN.

4 Data Security Measures

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

5 Your Legal Rights

Under the Nigeria Data Protection Act (NDPA) and other applicable laws, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you, including transaction history and account information.
• Right to Rectification: Request correction of inaccurate or incomplete personal information in your account.
• Right to Erasure: Request deletion of your account and associated personal data (subject to legal requirements for record retention of transaction data for tax and audit purposes).
• Right to Object: Object to processing of your data for marketing purposes (we will honor such requests immediately).
• Right to Data Portability: Receive your personal data in a structured, commonly used format to transfer to another service provider.
• Right to Withdraw Consent: Withdraw your consent for data processing at any time (this may affect our ability to provide certain services).

To exercise any of these rights, please contact our Data Protection Officer using the details provided at the end of this policy. We will respond to your request within 30 days.

6 Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your browsing experience and improve our services:

• Essential Cookies: Required for the platform to function properly, including session management and authentication.
• Functional Cookies: Remember your preferences such as language settings and login credentials.
• Analytics Cookies: Help us understand how users interact with our platform to improve performance and user experience.

You can disable cookies in your browser settings, but please note that some features of our platform may not function properly without cookies enabled.